Return/Refund Policy

Return / Damaged Items / Replacement / Refund Policies
Return Procedure:
Prior to any return you must first fill out a return request form and have it approved by the office. This can be done by filling out the form at the bottom of this page. Please allow 1-2 business days for us to approve your return request. We will include instructions for return at this time. Please take note shipping costs both ways are non refundable! With the exception being damaged items, wrong items received, or other mistakes on our part. Returns and exchanges as well as claims are available/valid only up to 30 days from the date your order was delivered. Please make sure once you receive your order you check to ensure everything is correct.
After 30 days from date of delivery of your order, we unfortunately can no longer open a claim for your order. We do apologize.  If an item is damaged or you received the wrong item you will only have up until 45 days to submit a request from day you receive order.
Returnable and Non-Returnable Items:
Worksheet Packs, Project Packets, Recipe Card To Perfect Strokes Sets, DVDs cannot be returned, unless they were damaged in shipping. Tools & Accessories and Brushes can only be returned in unopened new condition.
Downloadable Videos are non-returnable.
Paints, Mediums, Paint Packs, Varnishes, Sealers, and other liquid items can not be returned. However in the event you receive a damaged item please contact us so we can resolve the issue.
How long until I receive my refund or replacement?
In certain circumstances returns will be applied in the form of store credit. In these instances we will send you a gift certificate code to use with your next order. Please allow 5-10 business days for refunds to show on your credit card or bank statement. In the event you would like an item replaced or exchanged please allow 5-10 business days for replacement item to arrive.
Education Refunds:
All deposits for education events are non-refundable.Balances are non-refundable 30 days from due date due. Some cases (special events) balances are absolutely non-refundable but transferable. For more information on the event you are interested in, please contact us. Dewberry Crafts has the right to change any location of a Event in a 35 mile radius if we must. All attendee's will be contacted if changes occur. Dewberry Crafts reserves the right to modify the agenda, instructors and class content. In certain circumstances we may allow you to move your deposit to a future event. Please contact the office to inquire about these special circumstances Amanda Dewberry-Berroa 352-394-7344.
*If a transfer is approved by Amanda, we only allow 1 transfer per money paid allowed. Transfer fee will apply to any transfers approved $25 transfer. All Education events are non-transferable to another person.
 
Must send a email request prior to returning a product from www.onestroke.com, once we receive request and its approved, we will email you a Confirmation code back to return item or items. Please make sure all items you are requesting are returnable items and do not fall in the category of non-returnable items as stated above.
 
For all Refund/Return request please email Amanda Dewberry-Berroa at amandadewberry@live.com.  Please email her the following information
Full Name:
Order#
Phone #
Reason for returning item