I've paid for my download video, how do I get it?

After completing purchase, a link to download the video file is provided on the order confirmation screen.  It is also emailed to you (the account email on file) if you choose not to download immediately.  The file, once downloaded, may typically be found in a folder named Downloads on your computer or device.  Please look there before requesting support.

Where do I find my video after I download it?

The file, once downloaded, may typically be found in a folder named Downloads on your computer or device.  Please look there before requesting support.  You are free to move it to a different storage location on your device or another device.  

WE DO NOT PROVIDE ASSISTANCE WITH THIS, PLEASE SEEK LOCAL TECHNICAL ASSISTANCE.

I am unable to download to my device?

All of our downloadable video files have been tested for accurate and complete download capability.  Everyone’s personal devices are different and One Stroke technical support does not include solving issues with personal technology issues.  Please conduct your own trouble-shooting to solve your technology issues or seek local technical assistance.  You can search the internet for specific instructions on how to download videos to iPads if the download isn't coming through.  Some iPads let videos download with no issue, some have security that prevents it and require a special App to do the download, of which there are several so we don’t make recommendations.  Others require that you download the video file on a computer or laptop and then transfer the video to the iPad through a USB cord connection.

What's the difference between a Project Packet and a Worksheet Packet or a Pattern Packet?

Project Packets -  include complete step-by-step instructions, worksheets (where applicable), full color project picture and pattern to help you create each wonderful project.  They come in plastic sleeves that can be stroked over and wiped off to practice Donna's strokes.

Worksheet Packets - Includes full color worksheets for learning strokes and building elements. They come in plastic sleeves that can be stroked over and wiped off to practice Donna's strokes.  

Pattern Packets - Includes a few color photos with short step-by-step instructions, a full color project picture and a pattern to help you create each simple project.  They come in plastic sleeves that can be stroked over and wiped off to practice Donna's strokes.